We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped.
CARE CENTERE
- What payment methods do you accept?
- Where is my refund?
- Can I place an order without creating an account?
- Where is my order confirmation?
- I forgot to active my discount code, can you help me?
- How do I cancel my order?
- How do I change my shipping address?
- When will my order arrive?
- How much is shipping?
- Can I track my order?
- Can I return an item?
- How do I return an item?
- How long does it take to return an item?
- What if I receive my Eyewear damaged?
- Can I be a brand ambassador?
Payment
What payment methods do you accept?
Where is my refund?
We aim to process refunds within 48–hours of an item being returned to us. We’ll contact you by email to let you know when your refund has been processed.
Ordering & Delivery
- Can I place an order without creating an account?
- Where is my order confirmation?
- I forgot to active my discount code, can you help me?
- How do I cancel my order?
- How do I change my shipping address?
- When will my order arrive?
- How much is shipping?
- Can I track my order?
Can I place an order without creating an account?
Yes! You can place an order as a guest without creating an account. We do recommend that you create an account to check your order. We've made the registration process easy, welcome now to our family Here.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24–hours, please get in touch at care@thefocully-brand.com.
I forgot to active my discount code, can you help me?
Sure! Please contact our customer support team via Contact Us page and let us know you forgot your discount code. We will help you.
How do I cancel my order?
There is only 12–hours of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via care@thefocully-brand.com, we may be able to cancel your order before it’s processed.
How do I change my shipping address?
Please email us at care@thefocully-brand.com as soon as possible if you have entered an incorrect shipping address, and please provide us the correct details. We will try our best to get these changes in before it's too late.
When will my order arrive?
Orders that require shipping within the US. Will be delivered within 5–14 days. Shipping to countries outside the visit our Shipping & Returns page.
How much is shipping?
We offer FREE trackable shipping in the US. Choose the collection that best suits you now!
Can I track my order?
Yes! We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery in your delivery confirmation emails. By the way, you can track your order manually from Here.
Returns
Can I return an item?
Sure! You can absolutely return your item to us, within 14–days after receiving it.
How do I return an item?
Please contact our customer service team via care@thefocully-brand.com. Providing the return is within the 14–days cancellation period.
How long does it take to return an item?
This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email.
Other
What if I receive my Eyewear damaged?
To ensure the quality of the service provided to you, we review the condition of your eyewear before we ship them with specific criteria. However, in any case, our team is ready to help you at care@thefocully-brand.com.